FAQ
Please find below some of our most Frequently Asked Questions. If your question isn't answered here and you'd like to speak to someone in Customer Care please Click Here.
Delivery times vary by location. Orders within Cairo and Giza typically arrive within 2-3 business days, while other areas may take between 3–5 business days.
Once your order is dispatched, you will receive a shipping confirmation email with a tracking link for DHL EXPRESS.
Yes, you can request a return or exchange within 14 days of delivery. Items must be unworn, unused, and returned in their original condition with all tags intact.
Refunds are available for full-priced items only. Sale items are not eligible for refund.
Shipping fees depend on your location.
